Writing

// field notes

Dispatches from where white-glove service meets AI — what I'm building, and what it's teaching me.

Thirty percent of our queue was the same four-minute click-path. Here's what happened when I taught it to speak English instead.

The service my executives expect can't be templated — but almost everything around it can. Where I draw the line between the human and the machine.

Twelve years of serving people whose calendars cost more per hour than my first salary. The asks behind the asks.

Drafts land here as they're written. No newsletter, no cadence promises — just notes worth keeping.