I am:
Technology. At your service.
I build systems and make technology invisible.
I pair white-glove service with building AI-powered workflows that delight organizations and enhance teams.
Don't just read about my impact, experience it.
When EAs can't manage a team calendar or an executive's mailbox isn't working as expected, the fix is typically a series of clicks in an admin portal spanning several minutes. I decided to optimize that and now our team's workflow is managing these tickets via natural-language tools. An LLM organizes our team's ticket metrics and automatically notifies us of any trends. Here's what that looks like:
My Exchange MCP server contains 17 functions which are all accessible with natural language. Delegation requests, our team's most common request at ~30% of tickets, get completed in seconds. Experience this with the demo below. Type a request or select one below and watch the panel on the right to compare feasibility and completion times.
Below you'll see a typical week of Exec Technology Solutions tickets. The automated metrics tracking systems I've built have transformed verbose operation metrics into a succinct AI-powered summary.
I was the enablement lead from end-to-end and the single escalation point within the IT organization for our enterprise passwordless rollout. I built the readiness program and knowledge base from the ground up, and ensured the enrollment experience was as easy as possible. The goal was to keep contact volume minimal which resulted in less than 10 percent of the workforce reaching out, which was a big win considering it was a major shift in user experience. And training worked as first-contact resolution was around 83 percent.
Starting my career at a prestigious law firm pressure tested me right out the gate so working under pressure has become second nature. Since then I have been behind the technology in situations where failure isn't an option including executives requiring a technology solution quickly, board of directors meetings, and major product-launch media events I helped our events team execute. At Accenture, I ran internal and client events with up to 250 attendees out of our Innovation Hub. The higher the stakes and the visibility, the more I've risen to the occasion.
I've delivered white-glove technology services for key leaders. From Partners at Cleary to Senior Managing Directors at Accenture, I now solution for about 100 of Intuit's most senior leaders, up to the CEO as well as the Founder. Roughly a third are P1-critical, and I close about 96 percent on first touch with a reopen rate under 1 percent. I earned a Customer Obsession award in my first 30 days and eight leadership commendations in my first 90. When the person you are helping runs a Fortune 500, good enough is not good enough.
Moving 18,000 users off legacy VPN to Zscaler was a 12-month program, and my job was making sure the IT org was ready for it. I partnered with Enterprise Security on the documentation, trained a global team of roughly 200 analysts, standardized how tickets got classified and escalated to engineering for anything requiring their intervention.
When Mailchimp was acquired by Intuit, I ran the endpoint side of folding us in: migrating about 1,200 users and their devices into Intuit's infrastructure, coordinating global hardware delivery/legacy returns, and piloting a new setup program I refined from user feedback. Merging two companies' technology is challenging but the end result was a great reward.
I partnered directly with endpoint security on the successful pursuit for an ISO 27001 certification by deploying Jamf Protect to a fleet of about 1,500 computers.
It's better to build the solution that answers the question than answer it 500 times. Self-help articles I wrote pulled 3,500+ views and measurably cut service-desk volume, and I took a self-service peripheral loaner system from concept to launch.
The demos show my tools. Here's the mindset that powers them all
When I've done the job right, no one notices I was there. No ticket. No downtime. No "how do I…". Everything just works and the person focuses on what they need to. I obsess over the friction everyone else has stopped noticing, because removing it is the entire point. User experience is everything.
A ticket is a symptom; the person is the problem worth solving. I read the human behind the request and figure out what they know they want and what they may not realize they need. I offer solutions for the problem they knew about while empowering them with solutions they didn't.
Every hour spent clicking through an admin panel is an hour lost from work that leads to higher impact. So I build the tool that erases it. I identify automation opportunities and design the solution. Agents do the repetitive work while people focus on the high-level.
— Technology must never be a barrier. It should be a gateway to empower people to build, create, and operate in ways they never imagined.
I stay close to where the work is heading and adopt what's coming early, so the solution is in place before the need arises.
A builder's instinct, not a ticket-taker's. When a workflow is broken I repair and optimize it.
From the first plan to the last adopter: strategy, sequencing, comms and fallback. I understand what's required to deploy things end to end.
The same standard whether I'm helping the help desk or the CEO. I read the person behind the request and rise to what the moment needs.
A few interests outside of my day-to-day.
