From NYC to SFO. I am:
Technology. At your service.
I build the systems, then make people forget the technology is even there.
I pair white-glove service with AI workflows that delight organizations and quietly do the work of a whole team.
— the throughline of everything below.
Real tools I've built, running on synthetic data. Don't read about them — use them.
When executives can't send a delegated email or book the right room, the fix used to mean a support queue and a four-minute click-path. I turned those workflows into natural-language tools — and turned the ticket backlog into something an LLM reads for me. Here's what that looks like.
My Exchange MCP server — 17 tools behind natural language. The most common request my team gets (~30% of tickets) used to mean ~4 minutes in the admin center. Type a request or tap one below — and watch the panel on the right tally what you just skipped.
Every call is logged with an audit id. Because you know… security.
A synthetic week of executive-tier ServiceNow tickets. Before: 18 rows somebody skims at 5pm. After: what an LLM hands you instead. Flip between them.
17 natural-language tools for mailbox, calendar, room and delegation management — the backbone of everything on this page. Full audit trail on every call.
Led the end-to-end move to passwordless auth for a Fortune 500 workforce — enrollment flows, fallback paths, and the exec-tier white-glove cutover that kept leadership online.
Migrated 18,000+ users from legacy VPN to Zscaler in a year — staged, communicated, and instrumented so the help desk never drowned. Zero-trust without the fire drill.
ServiceNow data turned into a living read on executive-tier ticket health — first-touch resolution, P1 trends, and the issues looming before they escalate.
Helped drive a successful ISO 27001 certification — the unglamorous controls, evidence, and Jamf-managed fleet hygiene that let auditors say yes.
The demos show the systems. This is the service — the part that never fit in a terminal.
When I've done the job right, nobody notices I was there — no ticket, no downtime, no "how do I…". The tool just works and the person gets on with their actual work. I obsess over the friction everyone else has stopped noticing, because removing it is the entire point.
A ticket is a symptom; the person is the problem worth solving. I read the human behind the request — what they're really trying to do, what they're afraid to ask — and fix that. It's why executives ask for me by name. (And I've never once made someone feel dumb for asking. That one's a rule.)
Every hour spent clicking through the same admin panel is an hour stolen from work that needs a brain. So I build the thing that erases it — the MCP server, the dashboards, the scripts — and hand the time back. The machines do the repetition; the people do the judgment.
— and I always play the long game. Sustainable systems over heroics, every time.
Twelve years of picking the right tool, and lately, building the ones that didn't exist.
Because a person is more than a résumé.
Open to the right opportunity — and always up for a conversation about doing IT better.
