The Journey
Every stop taught a lesson and paved the road to the next.
Odd jobs & a spark
Left Morgan State when the recession hit and the tuition math stopped working. I bounced between odd jobs, paid attention to what I was good at, and kept coming back to one thing: I could make broken tech work for people who'd given up on it. That pull turned into a plan. (I also got genuinely dangerous at Call of Duty. Priorities.)
The foundation
First real IT role: service desk for 2,000+ users at a 24/7 global law firm where "later" was never an acceptable answer. I learned to stay calm under partners' pressure, to diagnose fast, and that the person on the other end remembers how you fixed it as much as whether you did. White-glove wasn't a buzzword here — it was the job.
From solo analyst to lead
Went from a one-person analyst to leading a team, deploying new workplace tech for a renowned NYC creative studio. First taste of owning an outcome instead of a ticket — planning rollouts, managing a team's workload, and translating "the creatives are furious" into a fix nobody had to think about twice.
Learning to build at scale
Grew from IT Specialist to Systems Administrator, managing 1,500+ devices on Jamf and helping drive a successful ISO 27001 certification. This is where I stopped thinking one-machine-at-a-time and started thinking in fleets, policies, and evidence — the systems mindset that everything since has been built on.
Owning the hard rollouts
Responsible for several end-to-end rollouts, including passwordless authentication and the 18,000-user move from VPN to Zscaler. Big, cross-org programs with real blast radius — the kind where the plan, the comms, and the fallback matter as much as the tech. I learned to ship change to thousands of people without lighting the help desk on fire.
White-glove, meet AI
Now I deliver white-glove technology to Intuit's most senior leaders — up to the CEO — while using cutting-edge AI to build the tools that power my team. The Exchange MCP server, the agentic ops dashboards, the automations that quietly erase the busywork: this is the role where my two halves finally meet. Service and systems, in the same job.